OVERVIEW
ND Towing ("we", "us", or "our") respects your privacy. This Privacy Policy explains what information we collect when you use our website at ndtowingservice.com, call our dispatch line, or request towing or roadside assistance services, and how we use, share, and protect that information.
INFORMATION WE COLLECT
Information you provide directly
When you call our dispatch line at (469) 771-0620 or request service, we may collect your name, phone number, vehicle details, pickup and destination locations, and any details you share about your situation.
SMS & marketing consent
If you voluntarily provide your mobile number and check the marketing consent box inside our chat widget, we record your number, the consent event, and a timestamp. Marketing consent is separate from any transactional consent and is never bundled with it. You may opt out at any time by replying STOP to any message or contacting us.
Automatically collected information
Like most websites, we may collect basic technical information such as browser type, device, approximate location, and pages visited to improve our service and website performance.
HOW WE USE YOUR INFORMATION
- To dispatch a tow truck and provide roadside assistance.
- To contact you about your service request, including ETA updates and photo documentation of your vehicle.
- To send promotional and marketing text messages only if you have expressly opted in via the chat widget consent checkbox.
- To respond to your questions and improve our services.
- To comply with legal obligations and protect our rights and the rights of others.
HOW WE SHARE YOUR INFORMATION
We do not sell your personal information. We may share it with service providers who help us operate (such as our SMS and marketing platform), with drivers and partners who fulfill your tow, and when required by law. Our SMS opt-in flow is maintained by our messaging provider, which owns and operates the widget and consent recording on our behalf. Marketing consent is not shared with third parties for their own marketing.
YOUR SMS CONSENT & MESSAGE PRACTICES
By opting in through the chat widget, you agree to receive promotional text messages from ND Towing. Message frequency varies. Message and data rates may apply. Consent is not a condition of any purchase. You may opt out at any time by replying STOP to unsubscribe or HELP for help.
DATA RETENTION
We retain service-related information for as long as reasonably necessary to provide our services, resolve disputes, and comply with legal requirements. Marketing consent records are retained for as long as required to demonstrate compliance with applicable messaging regulations.
YOUR RIGHTS
Depending on where you live, you may have the right to access, correct, or request deletion of your personal information, and to opt out of marketing communications. To exercise any of these rights, contact us using the details below.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website or services after a change indicates your acceptance of the updated policy.
CONTACT US
Questions about this Privacy Policy or your personal information? Reach our team directly:
- (469) 771-0620
- ndtowingus@gmail.com
- 163 Town Pl #4, Fairview, TX 75069